Installation Instructions

RoboTutor 10 with an SQL database can take as little as 20 minutes to install and requires no special programming skills. The application must be installed on a WEB SERVER with WINDOWS NT, 2000, XP, or Vista as the operating system. For the email, you will need to have CDONTS or ASPmail.  And for the database, you need access to a server with Microsoft SQL Server software installed.

Notice: The software on this CD is Copyright Protected 2010 by RoboTutor Software. All rights reserved. You are authorized to install it on only once on 1 computer, whether that be a regular PC or a server. For additional installation rights or help, email: Support@RoboTutor.com.

Setup RoboTutor Files:

RoboTutor10: This folder contains all RoboTutor application files, help files, and graphics.

• Use Windows Explorer to find the INETPUB folder. It is probably located at C:\INETPUB.
• If you DON'T have INETPUB on your computer:
  • Locate your Windows 2000 or XP Professional installation disk
    • Note, it is not on the Home editions
  • Insert it in your CD drive and bring up the main menu
  • Click the "Install Add-On Components"
  • The Windows Components screen will appear.
  • See if the Internet Information Services (IIS) box is checked.
  • If not, check it. Notice it says "ASPs" in the Description below.
  • That is what you need to have installed.
  • If it is checked, then highlight it and click the Details button on the lower right side.
  • Check every subcomponent and install them.
• Locate WWWROOT under INETPUB. This is where we want to copy the RoboTutor10 folder from the CD.
• Insert the CD and locate it in Windows Explorer.
• Now drag the RoboTutor10 folder on the CD to the WWWROOT folder on your hard drive.
  The address should be: C:\inetpub\wwwroot\robotutor10.
  • The RoboTutor10 folder can be located anywhere under WWWROOT. If you want to locate it somewhere else under WWWROOT, that is OK, but you must then reset the default settings as described below.

Setup your SQL Database:

Step 1.   Open Microsoft SQL Server Enterprise Manager.

1. Expand SQL Server Group
2. Right click on the name of your server and select Properties
   • Click on the Security Tab and under Authentication, select SQL Server and Windows.
   • Click OK.

Step 2.   Create a new database:

1. Expand a server group, and then expand a server.
2. Right-click Databases, and then click New Database.
3. Enter a name for the new database. (For example: RoboTutor10)
4. Click Data Files tab.
   • Select Automatically grow file. (To allow the file to grow as much as necessary)
   • Select Unrestricted file growth. (To allow the file to grow as much as necessary)
5. Click Transaction Log tab
   • Select Automatically grow file. (To allow the file to grow as much as necessary)
   • Select Unrestricted file growth. (To allow the file to grow as much as necessary)
6. Click OK button.

Step 3.   Create a new SQL Server Login:

1. Expand a server group, and then expand a server.
2. Expand Security, right-click Logins, and then click New Login.
   • In Name, enter a name for the Microsoft® SQL Server™ login. (For example: RT10)
   • Under Authentication, select SQL Server Authentication.
   • In Password, enter a password. (For example Pass10)
   • In Database, click the default database to which the login is connected (RoboTutor10) after logging into an instance of SQL Server.
3. Click Database Access tab.
   • Check RoboTutor10 in the Permit column.
   • Check db_owner in the Remit in Database Role column.
4. Click Ok button.
   • Confirm new password (Pass10) and click Ok button.

Step 4.    Change the database.asp file:

1. From the RoboTutor10 folder, open database.asp in Notepad or any HTML editor.

   • On line 11 under the the function GetDBConnection(), you will see the following:
     
     con.ConnectionString = "PROVIDER=SQLOLEDB;NETWORK LIBRARY=DBMSSOCN;DATA SOURCE=server1;USER ID=RT10;PASSWORD=Pass10;DATABASE=RoboTutor10"
      
2. Replace the 4 items shown in blue above:
   • DATA SOURCE =   IP address or server name
   • USER ID = new login name
   • PASSWORD = new login
   • DATABASE = new database name

Step 5.    To create the tables in the SQL database, run the Start page:

1. Copy Start.asp and Start.sql from the Installation folder to the main RoboTutor10 folder.
   • Note, if you assigned a name to the folder other than Robotutor10, open Start.asp in Notepad and change "RoboTutor10" to the new name of the folder.
2. Open your browser and type: http://localhost/RoboTutor10/start.asp
3. After a couple of seconds, it should come back and say the following:
       Building SQL Database
       Success
       All tables have been successfully created.
4. Delete Start.asp and Start.sql from the main RoboTutor10 folder, but do not delete them from the Installation folder.

Step 6.    Check to see if the database is SETUP properly:

1. Open Microsoft SQL Server Enterprise Manager.
2. Expand a Server Group, and then expand Server.
3. Expand RoboTutor. Left click Tables.
   • Approximately two dozen table names should be displayed.
4. Right click the Access table. Select Open Table/Select all rows.
   •  Access table is displayed with Anonymous user name and RoboTutor user password in it.
5. Close the table.

After following the above steps, you can test the SQL version to see if it is WORKING properly:

1. To start RoboTutor, open your browser and enter on the command line:
   http://localhost/RoboTutor10/Default.asp
   • If you get an error message, see Error Messages below.
2. To initially setup users, enter the following:
   • User Name: Administrator
   • Password: RoboTutor
3. Click the System Administration button to change the default password and setup other users.
4. Once other users are setup, click the Navigate button to see how your users are organized and switch (log-in) to any of them.

Installation Using 2 Servers:

RoboTutor is often installed on a server other than the one on which the SQL database is located. The server on which you install RoboTutor must be setup properly to link to the SQL server.

• To check to see if you are setup properly, go to Documents Control > Administrative Tools, then
• Go to ODBC Data Source Administrator , click the System DSN tab, and see if SQL Server is listed.
• If not, click Add, then select SQL Server and click Finish.
  • If SQL Server is not listed there, you can download it from Microsoft.
  • Download "Microsoft Data Access Components (MDAC) 2.7 Refresh"
• Select "Windows NT Authentication using the network login ID" and check "Connect to SQL Server to obtain default settings". Click Next.
• Select "RoboTutor" as the default database if that is the name you gave the SQL database. Click Next.
• On the next screen select what values fit your application and click Finish.
• On the test screen, click the "Test Data Source" button.

ERROR MESSAGES:

1. If the RoboTutor home page displays code when you bring it up in your browser, then the ASP is not setup to run properly. See Start > Programs > Administrative Tools > Internet Services Manager and make sure that ASP is turned on.
    
2. If you have Java related errors, open your browser, select Tools > Internet Options > Advanced and make sure the JIT compiler for virtual machine is enable.
    
3. If your animations don't play, open your browser, select Tools > Internet Options > Advanced and make sure under Multimedia the Play Animations in web pages is checked, Play Sounds in web pages is check, and Play Videos in web pages is check.
    
4. If you get errors when running the games, check the following IIS setup:
   • Go to Administrative Tools > Internet Information Services > Web Sites
   • Right click Properties
   • On the Virtual Directory tab, click the Configuration button
   • On the Application Configuration page, check the "Enable parent paths" box
      
5. If you get an SQL Database Configuration Relationship error: Right click the "Tests" table and select "Design Table". When it opens, put the cursor on "Column Name," right click and select "Relationships." At the bottom, "Cascade Update Related Fields," and "Cascade Delete Related Fields" should be checked. If these fields are unchecked, then check them.
   • Do the same for the following tables: Answers1_3, Answers4_6, Category, Game_Player, Game_Temp_Category_Weight, Game_Temp_Questions, Game_Temp_Tests, Identification_Code, Questions, Students, Temp_Category_Weight, Temp_Questions, Temp_Tests.
      
6. If you get an error message that says it cannot connect to the database. The problem may be improper SQL Server Network Utility settings: To check it:
   1. Go to Start > All Programs > Microsoft SQL Server > Server Network Utility
      Check if TCP/IP protocol is enabled
      • If it is, then select it, click Properties... , set 1433 in the Default port, and click OK. Click OK.
      • If it is not, then select TCP/IP from the Disabled protocols list and click Enable>> button. TCP/IP should appear in the Enabled protocols list. Select it, click Properties... , set 1433 in the Default port, and click OK. Click OK.
      • If this still does not resolve the connection problem, copy the files in the SQL folder under Installation to the SQL server and follow the instructions included.
   2. Check Connection: From the web server, do the following test:
      1. Go to Settings > Control Panel
      2. Click on Administrative Tools
      3. Click Data Sources
      4. Click the System DSN tab
      5. Click the Add button
      6. Scroll to bottom and select SQL Server
      7. Enter any name (it doesn't matter for this test)
      8. Click the down arrow by Server and locate the server name or type it in the field. This should be the same name as your "Data Source" in RoboTutor (Database.asp). Click Next.
      9. Click the "With SQL server authentication..." and enter your LogIn Id and Password. These should be the same as the User ID (RT) and Password (Pass1) fields from the connection string in database.asp. Click Next.
      10. Click Next, then Next again, then Finish.

      11. Click the Test Data Source button

      12. It should come back and say the following:

          Microsoft SQL Server ODBC Driver…  
          Running connectivity tests...
          Attempting connection
          Connection established
          Verifying option settings
          Disconnecting from server
          TESTS COMPLETED SUCCESSFULLY!

          Note, If it does not comes back with the message shown above, then there is a problem connecting to the SQL server. Look at the error message and make the necessary corrections.

7. If you get an error that says: "The '..' Characters Are Not Allowed.."
   1. Open IIS Manager, right click and choose properties on your [SITE_NAME] virtual directory (or the website root if [SITE_NAME] is installed at the root.
   2. Click the Home Directory or Virtual Directory tab and choose the 'Configuration' button on that tab.
   3. Click the Options tab and make sure the "Enable parent paths" setting is enabled.
       
8. Why does RoboTutor log me out within a few seconds after logging in?
   
   Windows 2003 Server has the ability to use multiple processes to handle the web requests, when this is turned on regular ASP sessions no longer function properly, according to microsoft the fix is to use ASP.net persistent sessions, or turn off the extra processes (which is what I did). This setting is set in the Application Pool section of the IIS admin - right click the app pool - probably DefaultAppPool and choose properties, the settings for this are under Performance and called web garden.

   Limiting Connections and Setting Connection Timeout:

   Limiting connections is a way to conserve bandwidth for other uses, such as e-mail or news servers, or for another Web site running on the same installation. All connection attempts beyond the connection limit are rejected. When a browser stops working unexpectedly or a connection is lost in midstream, the site continues to process data until the timeout value is reached. Setting a timeout value reduces loss of processing resources for broken connections. 

   To decide whether to limit connections: 

   Use System Monitor to log the Current Connections, Maximum Connections, and Total Connection Attempts counters in at least the Web Service and FTP Service objects. Continue logging until you have a good sense of the normal range; typically, this can take several days, to a week, or more.  

   To limit the number of connections:

   In the Internet Information Services snap-in, select the Web site and click the Properties button to display its property sheets. On the Web Site property sheet, select the Limited to option. Type the maximum number of simultaneous connections you want to allow in the Maximum Connections box. Note: The Unlimited option permits as many simultaneous connections as your bandwidth and processor can support. Type the connection timeout value in seconds in the Connection Timeout box.  

   Related Topics:

   For more information on capacity issues, see About Capacity Planning.
   For information on how to throttle bandwidth, which is another way to limit connections to your Web server, see Throttling Bandwidth.
   For information on setting the CGI timeout, see Caching Applications.
   For a list of counters provided by IIS, see Counters Reference.
   For a list of all timeout values that can be set by IIS, see Timeouts Reference

You still need to set email defaults . This is very important and if you don't set them properly, the program will not work properly:

Setting Special "Write" Permissions:

There is an option in RoboTutor 10 to import graphics and other files and save them in any of the following folders under RoboTutor 10: courses, images & rtdb9/tests.

Permissions for these folders must include "write".  To set them, right click on the folder and select Properties > Security. Then check the "Write" box for the appropriate users of the application.

Resetting the Session Variable Timer:

RoboTutor uses Session Variables to keep track of data. The default on most servers is 20 minutes. If you walk away from your computer for more than 20 minutes, when you come back, you may need to log in again. This does not effect students who take tests. We recommend you reset the session variable to 180 minutes. It puts little demand on server memory because it is only for administrators who log-in and therefore controls few variables. 
 

1. From the Start menu, select Administrative Tools
2. Select IIS
3. Select the server name
4. Select the folder
5. Right click and select Properties
6. Select the Virtual Directory tab
7. Click the Configuration button
8. Select the Option Tab
9. Set the timeout to 180 minutes

Setup Export and Import from Access databases:

• RoboTutor can import from and export to RoboTutor9 Access databases. This is very useful when upgrading to RoboTutor10.
  • It also provides an excellent way for you to backup your tests, move tests from one server to another, and export them to other applications.
  • A folder under RoboTutor10 called RTDB9 should be automatically installed when you installed RoboTutor10. But for it to work properly, you need to set READ, WRITE, and DELETE permissions. Be sure and do it now, because if you forget, these features will not work later.
  • Note: The RTDB9 folder can be located parallel to or under RoboTutor10. For greater security, it all be located in the _private folder under RoboTutor10. You need to open Database_Location.asp in Notepad to set the path to where it is located.

Domain Name:

RoboTutor assumes the Domain Name points to the level ABOVE the /RoboTutor10 folder. For example, if the domain name is http://www.robotutor.com/ then the link to RoboTutor10 should be: http://www.robotutor.com/robotutor10/.

• This is especially critical when importing files into sub-folders using the built-in option in the application.
• If you choose not to setup the domain name as suggested here, then you need to open Upload-ChooseDest.asp in Notepad and change the links on lines 24 and 25 or the import feature will not work.

Setup to send Email:

• To TURN OFF ALL email, see Default Settings below.
  • All email fields and options in RoboTutor will disappear.
• RoboTutor uses by default CDONTS to send email. Check with your service provider to find out if CDONTS is supported on the server.
• The program also supports ASPMail for sending email. We recommend you use ASPMail because it is a much better and safer method for sending email.
  • ASPMail can be purchased for $220.00 at: http://www.aspemail.com/
  • With ASPmail, RoboTutor lets you send email in HTML format, which is much more attractive.
• To configure RoboTutor for ASPMail, follow these steps:
  • From the main RoboTutor10 folder, open email_results.asp in NotePad or any HTML editor such as FrontPage.
  • To setup the RemoteHost for ASPMail: On line 15 you will see:
    
    '----------Set RemoteHost Here ------------------------
    Mailer.RemoteHost = "mail.robotutor.com"
    
    Change the mail address in blue to your SMTP server address.
     
  • To turn on ASPMail, on line 81 you will see:
    
    sub EmailResults()
    '---------------- ASPMail: On (true) or Off (false)--------------
    Const IsAspMail = true
    '---------------- if ASPmail, set HTML --------------------------
    Const IsHTML = true
    Const HTMLtitle="RoboTutor Test Results"
    
    To turn ASPMail on, change IsASPMail from  "false" to "true".
    
    If you want the emails to use HTML, change IsHTML from  "false" to "true". The HTML puts an attractive blue border around the emails.
    
    If you want to use your own header at the top of the email, change HTMLtitle from "RoboTutor Test Results" to what you want it to be.
     
  • To configure CDONTS, which is automatically setup as the default Microsoft when you install Windows 2000 and XP,  go to line 32 in Email_Results.asp and you will see 2 versions of the code needed to run it with an explanation of which one to use.
    
    The first version is commented out with ' to the left. To use it, remove the ' and then comment out the second version. 
    
    The second version requires you to setup your mail service on line 70. Change "mail.robotutor.com" to yours.
     

You can change Default Labels used in the program. By default, for example, RoboTutor uses "Students", "Password", and "Certification". You may want to change them to "Employees", "Payroll #" , and "Courses".

Log-In Defaults and Passwords:

• When RoboTutor is first installed, the log-in default User Name is: "Anonymous" with password: "Anonymous".
• The Administrative default log-in is: "Administrator" with password: "RoboTutor".
  • When logged in as Administrator, you can change the default Anonymous as well as add or edit additional log-ins.
  • To change the Administrator password, go to System Admin and click in the Edit or Delete User Access field.
    • Change the log-in and enter the Student Password and the Owner.
    • Click the Help button read how the Student Password lets you access some restricted areas.

Default Settings:

• The default RoboTutor logo and title used on the log-in pages and main menu can be easily customized for your organization. From the main RoboTutor folder, open the file default_menu_settings.asp in Notepad:

Change the parts in blue to the default you want. Be sure and use the same case and do not make them plural. That is automatically done in the program by adding an "s" where appropriate. Save the changes. The changes will apply throughout the program.

Format:
Set tMode=1 to put RT logo left, RT banner top, user logo in box left & user title box right
Set tMode=2 to put USER LOGOo left, USER TITLE & USER ROTATING PICTURES
Set tMode=3 to put RT logo left, RT banner top & RT rotating pictures.
Set tMode=4 to put USER LOGO left, USER BANNER & USER ROTATING PICTURES
Set tMode=5 to put RT logo left, user title top & USER ROTATING PICTURES
tMode=3

LOGO: should not be larger than 100x100 px. Used only with modes 2 & 4. Set width <= 80px
tLogo="images/MyLogo.gif"

USER BANNER: this is used with only with mode=4. Set to size 385 by 48px
tUserBanner="images/MyBanner.jpg"

USER TITLE: used only with mode=2. To break into lines, insert <br>
tTitle="RoboTutor"

TITLE FONT: set the size (4 to 7). Used only with mode=2
tFontSize="6"

FACE: (Arial, Verdana, Times New Roman, etc.). Used only with mode=2
tFontFace="Arial"

BACKGROUND of the tables (dark blue or #000080), darkgreen or #004F00, dark red or #790000, etc.) This is only an option if the MODE above is set for 2 or 5
tBkC="#000080"

ANIMATION / LOGO to display when logging in to take a test
tAnimation="media/eyetronics.gif"

Add links to pictures in default_menu_pictures.asp

• The default pictures that rotate on the RoboTutor home page can be easily customized for your organization. From the main RoboTutor folder, open the file default_menu_pictures.asp in Notepad:
  
  Rotating Graphics: size pictures at 360 px wide by 100 px high.
  For less than 16 images, set Picture=""
  tPicture1="images/p1s.jpg"
  tPicture2="images/p2s.jpg"
  tPicture3="images/p3s.jpg"
  tPicture4="images/p4s.jpg"
  tPicture5="images/p5s.jpg"
  tPicture6="images/p6s.jpg"
  tPicture7=""
  tPicture8=""
  tPicture9=""
  tPicture10=""
  tPicture11=""
  tPicture12=""
  tPicture13=""
  tPicture14=""
  tPicture14=""
  tPicture16=""
   
• Users can change these images within the RoboTutor application by going to Setup Training Menu and using the import graphics feature at the bottom.
  • The graphics must have the same names as shown in the code: p1s to p6s
  • The graphics just be .jpg files
  • The graphics must be the specified size: 360 by 100 pixels
  • The graphics must be imported into the images folder.
     
• You can have a custom log-in for individual users by setting the command line as follows:
  • http://{URL}/RoboTutor10/default.asp?Mode=1&Logo=images/logo.asp&Title=My_Company
  • The _ in the title stands for spaces and is removed when it displays
  • Command line settings for the font face and size or rotating pictures are not supported.
  • Set the Session variable on the server to 3 hours to remember the settings.
     
• The default labels used throughout the program can be optionally changed to any other labels. From the main RoboTutor folder, open the file default_settings.asp in Notepad.
  
  Default name for Student/Employee
  tDefaultStudent="Student"
  
  Default settings for student log-in when taking tests
  Set whether to ask for Contractor company
  tDefaultInfo=true
  Set wording on the taketest page, such as "a Contractor"
  tDefaultWording="a Contractor"
  
  Default name for Password/ID/Payroll#
  tDefaultPassword="Password"
  
  Default name for Description/Course #
  tDefaultCourseID="Description"
  
  Default name for Course/Certification Programs
  tDefaultCert="Certification"
  
  Allow students to view their records
  tDefaultViewMyRecords=true
  
  Automatically Register Students for Certification Programs
  tDefaultAutoCert = true
  
  ALL Email: Send (true) or Do Not send (false)
  tDefaultAllEmail = true
  
  Email Support button:
  tDefaultEmail="support@robotutor.com"
  
  Default name for Option 1 dropdown menu (Option1/Teacher/Instructor)
  tDefaultOption1="Option 1"
  
  Default name for Option 2 dropdown menu (Option2/School/Dept)
  tDefaultOption2="Option 2"
  
  Default name for Option 3 dropdown menu (Option3/District/Division)
  tDefaultOption3="Option 3"
  
  Default headers when converting online tests to printed tests
  tDefaultLine1="Name:"
  tDefaultLine2="Organization" 
  tDefaultLine3="Location" 
  
  Default student fields names for use at a school or company
  Parent/Spouse or Position Title
  tDefaultStuDataField1="Parent"
  Street Address or Job Location
  tDefaultStuDataField2="Street Address"
  Address(cont.) or Home Address
  tDefaultStuDataField3="Address(cont.)"
  
  Default Venture Game -- Include it (true)or exclude it (false)
  tDefaultVentureGame=false
   
• Change the words in Blue to the default you want. Be sure and use the same case and do not make them plural. That is automatically done in the program by adding an "s" where appropriate.
•  Save the changes. The changes will apply throughout the program.

Setup Special Features:

RoboTutor 10 comes with the following optional special features:

1. PayPal and Access Code: This enhancement is located in the /AccessCodes subfolder and provides sample code so students can purchase courses using PayPal, which then notifies RoboTutor when payment is accepted so an Access Code can be generated and sent via email to the student and to the administrator.
2. Access Customer Information: This enhancement is located in the /AccessCustomerInfo subfolder and provides code so additional customer information such as mail address, etc. can be collected after students pass tests. This is then used to send out printed certificates, etc. 
3. Access HR Database: This enhancement is located in the /AccessHRDatabase subfolder. It provides sample code so students when students log-in their passwords search the human resource database and automatically brings up the name.
4. Training and Tutorials: This enhancement is located in the /presentation subfolder. It provides RoboTutor PowerPoint training modules in 3 formats with links to test questions at the end.
5. Venture Game: This enhancement is located in the /VentureGame subfolder and lets teachers present various tests to students in a game format very similar to Jeopardy.

Knowledge of ASP and HTML coding is necessary to implement these options. Technical support is also available from RoboTutor to implement them and make any other custom changes to the application.

Setup Optical Mark Reader:

RoboTutor 10 can be optionally setup to use an optical mark reader to scan in student answers from tests. Underneath the main RoboTutor10 folder, there are two folders that have been created solely for this feature:

1. RoboScan: It has the application. You don't need to do anything here
2. WCF: This one is the Web Service needed to make the RoboScan application run. To make it work YOU NEED TO:
   1. Convert it to a Virtual Directory
   2. Configure it as an Application
   3. Set ASP.net settings for 2.0
   4. Install Dot Net 3.5 SP1 on your web server. You can download it free from Microsoft.

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Notes for System Administrators:

Security:

• Time-Outs: The program has a time-out of 360 minutes built into it for security purposes. If there is no input over a 360 minute period while in the testing or administration sections of the software, then it will automatically time-out. The teacher or student will need to Log-In again to use the software.
• Passwords: All passwords can be optionally set in the "Access" table of the SQL database.
• Default Location: RoboTutor 10 is setup to be installed in a folder by the name of RoboTutor10 directly below WWWROOT. If you install it in any other location, you will need to open the following files and modify the path to the application:
  • Installation folder: start.asp and start.sql
  • Game folder: default.asp and header.asp
    • If you have problems, change:
      <!--#include virtual="RoboTutor10/DefaultDatabase.asp"-->
      to:
      <!--#include file ="../DefaultDatabase.asp"-->

Changing the Path to the Databases:

• To change the path to the folders where the ACCESS databases are located, open a file called database_location.asp in Notepad. You will see the following:

' Test Area location
const cTestLocation="rtdb9/tests/"

' Test Area location
const cStudentLocation="rtdb9/students/"

' Export Area location
const cExportLocation="rtdb9/tests/"

• To change the names of the files or paths to your folders, modify the text in red.
  • Note, the paths shown above assume RTDB9 is under RoboTutor10.

Changing default System Test Settings:

• The file Header.asp has three important settings for controlling how test questions are displayed.

1. max number of sub-options for any question
   Const maxNumberOption=10
2. max number of questions can that be displayed on the screen at one time
   Const maxQuestionPageSize=30
3. default page size
   Const defaultQuestionPageSize=30

• The first one sets the number of options any test question can have. The default and maximum is 10 and should not be changed unless for some reason you want less than 10.
• The second one sets the maximum number of test questions that can be displayed at one time. This is also the number that displays on one screen in Show Test and Print Test. It can be set at any size, but numbers larger than 30 may result in the browser fluttering or failing to display them.
• The third one sets the default test size if the user fails to set the number in Advanced Features. It must be the same or smaller than the second.

---

SQL Database Settings:

• The Category_Heading field length in the Category table is set for 4000 symbols. This may need to be enlarged is you get an error message when importing graphics.

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Answers to Common Questions:

1. Version 10 of RoboTutor will run on ANY computer with Windows 2000+, Window XP, or NT installed on it. It must also have the web server option installed that come on the CD with the operating system.
    
2. The server can be a stand-alone PC, connected to the intranet, or on the world wide web.
    
3. There are no required links to the RoboTutor site in order for it to work. It is completely self-contained.
    
4. There is no Perl  or CGI scripts used. Instead, it uses HTML, ASP, Visual Basic, and JavaScript.
    
5. It will work on both Macs and PCs, but not all browsers. Some older versions of Netscape and IE do not support special features the program uses. We recommend Version 6+ of both browsers. To get optimum viewing, use IE 6.0 or higher.

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Notes for Instructors:

Browsers:

• RoboTutor has been optimally designed to use Internet Explorer 6.0+. We recommend you download the latest upgrade of Internet Explorer. As far as we have tested, the program will run in IE 4.5+, but runs best in version 6.0+.
• RoboTutor also runs quite well in Netscape 7.0+. There are some minor known problems with sound and form fields in all versions of Netscape.  As far as we have tested, it will run in Netscape 4.7 and above. Older versions have many more display problems. If you prefer to use Netscape, download the latest version.
  • In Netscape, do NOT use the Back button on the browser menu bar to return to pages previously displayed. Use the Cancel button on the page to return to the previous page. The Back button will almost always produce error message.
• There are some specialty versions of both IE and Netscape in which RoboTutor will not run. The program has not been tested with other browsers.
• JavaScript must be enabled (IE: Tools > Internet Options > Advanced; Netscape: Edit > Preferences > Advanced).
• Multimedia options should be enabled (IE: Tools > Internet Options > Advanced; Netscape: Edit > Preferences > Advanced).
• AutoComplete for forms should be TURNED OFF (IE: Tools > Internet Options > Content). Click the AutoComplete button and uncheck the Forms tab.

Operating Systems:

• The program is designed to optimally run for end users in all versions of Microsoft Windows.
• The program runs well on the Macintosh with Versions 6+ of both Internet Explorer and Netscape browsers. It may not run properly or even freeze up with some older browsers.
• The program has not been tested using other operating systems.

Display Settings:

• The way a page appears on the monitor can be customized by the user.  To view RoboTutor the way it was designed, we recommend the following:
  • Set the monitor Screen Size to 800 by 600 or 1024 by 768
    • Windows: Start > Settings > Control Panel > Display > Settings > 1024 x 768
  • Set the browser text size:
    • Internet Explorer: View > Text Size > Medium
    • Netscape: View > Text Size > 100%

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If all of this went smoothly and the program is installed, you can start creating tests. If you experienced problems and cannot resolve them with the above instructions, please email Support@RoboTutor.com or call: 801-750-2722  and we will help you fix the problems.

Copyright 1998-2011 ROBOTUTOR - www.RoboTutor.com
ROBOTUTOR is a trademark of CAPE Associates, Inc.